Who let the dogs out? Who! Who! Who!

Rotation continued. Now in a new environment.
Nice view from the window.

Almost a penthouse.

Here's the thing - the new hospy is different from my previous hospy. (Kinda obvious, duh!)

No, what I meant to say is that - the new hospy is not under Ministry of Health and I am still considered a staff of the Ministry of Health.

So, my status in this hospital is not a staff of the hospital but rather a student of the hospital, although all the 'students' worked their asses off (doesn't mean we lose weight on our hind end), every 'students' from Ministry of Health don't have a carpark or other benefits because we're not deserve to have it.

Kind of make sense, though.

Like how Balisan has always make sense in prospering us for 50years, while continue secretly superprospering their own cronies and deprive rakyat of our own well-deserved wealth of the country.

Beside the 'students' privileges, they are charging the patients at a price range between a full private and a full public hospital's rate.

Anyway, here's the thing.
A patient made a huge fuss at the nursing counter.

She was standing there, hawkeyed on everyone working and writing behind the nursing counter.

She commented on how early the Professor already declared her safe to be discharge and the delay we had caused.

We were all halfway doing ward rounds.

She refused to follow the correct protocol to go down and collect the number for her medication to sort out the total fee.

She patronized the meagrely-paid clerk to call up the pharmacy to ask for cost and declare a number for her personally.

The clerk fumbled and could not get a proper response from the pharmacy because the pharmacy required the medication slips to check various costing.

She barked at the clerk and barked for the ward Sister.

The ward Sister helped to sort out the medication part including going down to pharmacy for her to get the number and costing.

Then, when everything added up, the Sister passed her the bill with a checklist of all medical services she acquired during her one night stay, without costing.

Costing usually will be calculated when paying at the payment counter at the lobby.

Again, she barked at the Sister insisting on wanting the full amount in dollars and cents because last time when she was admitted, she was told 1K but when the charges sent to her house, it was 2K.

The Sister kind of felt lost and turned to me.

I was busy sorting out logistics to post a patient up for diagnostic laparoscopy for suspected ectopic pregnancy.

For those who don't understand what is ectopic pregnancy, it is pregnancy outside of womb, usually in the tube and if ruptured, the patient may die. Yes, die

Apparently, the hospital was in semi-chaos since last Friday
(I can't reveal why because if I did, the private wing of this hospy may just hire a gunman (or more) to snipe me down. Yes, I am serious)

Sister: Dr.Pilo, macam mana? (how?)
Pilo: Just follow protocol.

Then the barking started again. She stood firmly at the counter edge.

What follow protocol? Can't you just sort out this simple things for me.
What is your name?
Hi, I'm Dr Pilo. I can write my full name and give my phone number to you if you want to. But now, I am busy. But, you must follow hospital's protocol.

She was shocked to see that I did not sport the sad-puppy look together with the clerk and the ward Sister.
She walked away.

I continued to call this and that and this and that and this and that (repeat like forever).
Still, the solution to the logistics problem remained elusive.

She quietly settled the bill with the billing counter and came up.

She composed herself and came back for 2nd round of battle, barking again in human words.

Sigh. I hate to be involved in pathetic debate.

Most of time, I will win, but I will feel extremely sad because the other party will be greatly depressed by then. (bad kamma for me)

Thus, I chose to be as 'nice' and 'relevant' as possible.

Italics The Patient

Bold Pilo

Underline Pilo's thought

Since you're so happy in giving me your name and phone number. Give me then.
Okay, here's is it (I wrote down my full name and phone number). I am busy right now because there's an emergency I need to sort out. If there is anything that I can help with, within hospital protocol, I will help you, but not now.

Let me tell you you are an arrogant doctor. Very arrogant.
Dear Madam, out of 10 of my patients, 10 of them would disagree with you. 
This IS arrogance, fyi

Hey, is it really so hard and difficult to do extra to help one sick ill patient out of your 10 patients?
Dear Madam, I am helping all as much as I can.
You should just tag with me and see how for yourself how much MORE extra I had done for my patients. Sick, ill and barking, what a paradox

Is this what you called service? Is this what you called service?
Dear Madam, I am doing job, to prioritize my duties and responsibilities and work within protocol.
Thank God she did not repeat the 'Service' word for 9 times like the 'Listen' fiasco.
Service? Service? You think I'm a 'duck' mer? (insert vulgarities here)

I want to see Matron.
Dear Madam, here's the Sister, she will sort out for you.

She continued to talk to the Sister rudely and wrote up a complaint letter.

I intended to inform my Head of Department because in my old hospy this kind of stuff is kinda big, because God-knows-why even if we're not wrong or involve in any illegal activities.

But the Sister told me: Nah, it's pretty common here. Just wait for the complaint letter and explain.

Common.

I wonder who or what have been constantly providing the fertile ground for the breeding of this ungrateful, demanding and unreasonable patient's culture.

Sad, but annoyingly true.